At Penni.io, we are passionate about customer journeys, data, digitalisation, etc. Our goal is to make Insurance more transparent and more accessible to everyone.

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By Penni.io, 9 minutes read

Making insurance accessible for everyone, anywhere. One of Penni.io finest jobs is to do in-depth research and write articles about embedded insurance, customer behaviour and journeys, online distribution of insurance... and everything else in between.

Embedded Insurance, Customer Centricity

The Tough Truth: Why the Digital Insurance Customer Journey Isn’t Customer-centric

Being in a highly competitive market, insurance companies depend on their customers' satisfaction and loyalty. However, many insurers hunt for the bad apples without being aware that they scare off the ‘good’ customers and evidently kill conversions.

By Penni.io, 9 minutes read

At Penni.io, we are passionate about customer journeys, data, digitalisation, etc. Our goal is to make Insurance more transparent and more accessible to everyone.

By Penni.io, 9 minutes read

The Tough Truth: Why the Digital Insurance Customer Journey Isn’t Customer-centric

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